After you uninstall an app, restart the phone to normal mode and check for the problem.We suggest that you begin with the most recent ones you added. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually.To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps: If voice calling works properly, you have a bad app issue at hand. Let your phone run and try to replicate the problem.When Safe mode appears in the bottom left corner of the screen, release the Volume down key.Continue to hold the Volume down key until the device finishes restarting.Immediately after releasing the Power key, press and hold the Volume down key.
When SAMSUNG appears on the screen, release the Power key.Press and hold the Power key past the model name screen appearing on the screen.While in this mode, only pre-installed apps will be allowed to run, which means that if one of your downloaded apps is behind the trouble, Contacts app on safe mode should work properly. To check for the possibility of a bad third party app causing the problem, your next troubleshooting would be to run your device to safe mode. Once complete a confirmation window will appear. Tap General Management > Reset > Reset network settings.
If the problem stays after wiping your Contact app’s data, you can then try to return all app preferences to the way they were before. Restart your J7 and check for the problem.Tap on More settings at the upper right (three-dot icon).To delete your app’s data, follow these steps: It’s the equivalent of deleting and reinstalling the app. Clear Contacts app dataĬontacts app is a preinstalled app so the most that you can do to troubleshoot it is to delete its data.
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You can check this page on how to install Smart Switch on a computer. If you have a computer, you can install Smart Switch to it, then back your phone up using it. The best way to do that is using Smart Switch. So, to get started, here are the things that you can try: Create a backupīefore doing any troubleshooting activities, make sure to back everything up, especially the contacts you can’t afford to lose. The good thing is, an error like this can almost always be fixed by a user. At other times, it may be due to an operating system glitch. It may be triggered by another app like Phone or a messaging app that uses Contacts app to do a certain task. “Contacts has stopped” is a common, generic error that usually shows up when the Contacts app encounters a problem. Is there anything else I can do? Thank you for any help. My only other option left is restoring the device which I am trying to avoid.
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